Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 1–2 business days, Monday through Friday, excluding holidays. You will receive a confirmation email after placing your order and another email with tracking information once your order has shipped.

SHIPPING LOCATIONS

At this time, EL OUTLAW HATS ships only within the United States. We do not currently offer international shipping.

DELIVERY TIMES

Estimated delivery times are calculated after the order has been processed and depend on the shipping service selected at checkout. Delivery dates are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control may occur.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at eloutlawhats@gmail.com if you notice an error. Once an order has shipped, we cannot guarantee that the address can be changed.

LOST, STOLEN, OR DAMAGED PACKAGES

EL OUTLAW HATS is not responsible for packages marked as delivered by the shipping carrier. If your package arrives damaged or you receive the wrong item, contact us at eloutlawhats@gmail.com within 3 days of delivery and include your order number and clear photos.

CONTACT

For shipping questions, contact us at eloutlawhats@gmail.com.